I am still on a spending limit after 6 months with Koodo and need to travel for work to US for a week. Help!

  • 1
  • Question
  • Updated 3 years ago
  • Answered
How do I get the spending limit lifted.  No one advised me of it when I originally signed up with Koodo and on two occasions have been left without cell coverage when I have been away.  Both time I rang them the support staff said I should have coverage and they had no idea why I didn't.

Finally the last tech I spoke to said that at 6 months of on time payments ( which I have) the limit will be lifted. 

How do I get this sorted?
Photo of Sonia


  • 70 Points

Posted 3 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 143,326 Points 100k badge 2x thumb
The spending cap gets lifted automatically after 12 consecutive months of good payment history, or nine months if you've been good since the day you opened the account. It's never been 6 months.
Photo of Karine


  • 2,422 Points 2k badge 2x thumb
Heads up Timo! The Spending Limit Program removal eligibility has changed from 9 months
to 6 months for customers who meet the removal eligibility criteria. Have a great weekend!

This conversation is no longer open for comments or replies.