I am really upset with Koodo scamming me!!!!

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  • Updated 3 weeks ago
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  • (Edited)
Firstly I have never had any problems with Koodo before now.

I have lost my job and looking for another, then I also had to pay medical bills, So, I changed to lower my rate plan to another in order to save money this phone cycle. I selected a 30$ rate plan by mistake. I thought I clicked the 35$ unlimited texting. So all my sms charges were applied to my bill. I got upset when my bill came up and said 159$. I called Koodo and waited a whole hour. I asked the sales rep if I could pay the other rate plan; She told me it does not work that way (remember this). She asks me to hold, offers me 15% discount, I say I literally cannot pay the bill, she offers me 25% discount, I say I cannot pay the bill, she offers me 40% discount. At this time I can pay the bill, with maybe some grocery money, so I agree. I then watch in my Self Serve her taking away message charges one individually at a time. Now remember how she said she couldn't offer me the unlimited text rate plan I initially wished to be on? Well, why didn't she take off all the charges except the amount that I would have owed on the other plan? because Koodo only cared about taking my money. I have been a customer for a year now, paid all my bills, and now I am literally 50$ poorer because of Koodo's rate plan system. I had to pay 90$ when I meant to have paid 40$. Conveniently Koodo doesn't allow for you to change rate plans more than once per month.

Also there were no notifications for 25$ over my limit, 50$ over my limit, or anything like usual.
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Posted 3 weeks ago

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David, Mobile Master

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1. There are overage notices mandated for data only. There are no notices for either minutes or SMS.
2. How is Koodo supposed to know what plan you need? Had you contacted Koodo immediately you purchased the wrong plan, they likely would have helped you make the switch.
It isn't just about selecting the wrong plan, when trying to plea my case, the sales rep offered me discount after discount, when I wanted to just pay for the other plan, she outright lied to me saying it couldn't be done, but I watched her deduct messages from the bill. She could have just given me the other plan.

I did not notice the plan was the wrong one until I got my E-Bill.

At the same time now I am really not happy that Unlimited Texting costs 5$ on a more expensive Rate Plan when it costs 106$ on a least expensive Rate Plan. The whole system is a scam.
(Edited)
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David, Mobile Master

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How do you determine the CSR is lying? That’s a pretty bold statement.

Switching to a plan retroactively is not possible. The best they can offer is discounts. I’m still not clear why this error is Koodo’s to correct?
If a program can reduce the amount of individual and daily messages off of a bill, then how is it that the messages can't be reduced to the other rate plan's pricing?

Maybe I should mention my major is Software Analyzing.

The mistake was on my part, however the correction is out of my hands, but within Koodo's, I have been a loyal customer, up until this point, now I wish to bid adieu.
(Edited)
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Allan, Mobile Master

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When it comes down to it, it was your mistake and the the rep didnt have to give you any discount but she was nice enough to bump their original discount twice to give you almost half off of what you you were originally going to pay. Also they're a buissness, their goal is to make money btw.

At the end of the day if you want to leave Koodo because they helped offer you an affordable rate (that they didnt have to do) after you made mistake, then go for it. Any other cell company wouldve done the same. (I know from experience and browsing other forums).

*Note, I'm just a customer and dont work for Koodo.
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Bernard, Official Rep

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@Aside, I understand how you feel, although I'm not sure if I fully understand what exactly are asking for. The rep tried to help reduce your bill amount, you said you can't pay it. Unfortunately voiding the entire bill is not possible. 
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Dennis, Mobile Master

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You can always take your issue up with the ccts
https://www.ccts-cprst.ca/
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Bernard, Official Rep

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Let's not build hope that this case would be possible for submission at all under the scope of the agency. Choosing a plan in error is not in scope whatsoever. Neither is pricing of any of the services. 
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Dale Conway

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I think you're all mising the point. The Koodo could at least act sensibly in this matter. The ony thing I see is a human being asking for help fixing a mistake that has them choosing between groceries and paying a bill. I highy doubt their execs have that issue. Compassion doesn't have to come with a photo op (e.g. corp donations). I could be in the form of simple business ethics

Rather than argue over semantics, policies and such. There are ways things that can always be fixed. Maybe a rebate, refund, or some other option that would balance that payment back to what the customer thought the bill was supposed to be on what they thought the rate was.
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Allan, Mobile Master

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The user got 40% off their bill and agreed with the Koodo rep that they could pay that. Idk about you but to me that sounds like the rep negotiated a price that was fair to both parties. Again, something that didnt even need to be done in the first place.

Also remember that we are only hearing one side of the story here.
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Lily Ellis

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In no way is Koodo “scamming” this person. Scamming implies that Koodo set out to cheat him. He was the one that picked the wrong plan. They did not have to do anything for him, but were nice enough to offer a pretty big discount, which he agreed to. I have had my own complaints about Koodo, but if I were in this man’s shoes I would be pretty grateful. I understand he is probably stressed money wise, but he is blaming someone else for an issue that he caused instead of taking responsibility for his own actions. We live in a world where it is always someone else’s fault.
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Dale Conway

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I ony signed up today, but I'm beginning to think that there are some users who purpose is to point the blame away from koodo or defend their actions. If so, not cool koodo. Whats next gaslighting.
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Allan, Mobile Master

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I'm not employed by Koodo. Any defending (or really anything I say) is based off my own thoughts.

I will also from time to time share my negative thoughts about Koodo as well.
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Keri-Lynn Shelly

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why so defensive for koodo?like  you  don't work for them

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Allan, Mobile Master

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You're right. That's why from time to time I wont defend them. When I dont agree with something though, I'll point it out.
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Dinh, Mobile Master

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This is the customer forum, people have different opinions on things. You can be critical of Koodo, nobody bans you from doing so.
(Edited)