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I am rather disappointed with Koodo, I switched from Rogers with a 6GB data plan and eligibility for a free phone to Koodo just over a year ago because I was tired of the customer service with Rogers and I now pay the same for a 2GB plan. My brother told me about how when he cracked the screen on his phone he called Koodo and they took off the amount on the phone that the insurance company had deemed was depreciated value (2% per month) so I called and asked for the same only to be informed that this service was no longer offered. I'm now paying for a phone I no longer have that would have been free with Rogers and the same for a plan with 1/3rd of the data to a company that actually charges for customer service. Another service that had helped sway me to join was the positive tab balance after paying off your tab... Also removed. I feel a bit like I got swindled here, switching to this company for what I thought was amazing customer service despite getting a worse plan only to find out they keep cutting the services that brought me here. I know where I will be buying my next phone... not here. Good thing I can cancel my plan once I finish paying off the phone that is in the trash, much like their customer service.