I am paying a Tab charge on a phone that was already paid for, how do I get help?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

My younger brother is on my account and purchased a new phone at Best Buy. He paid in full, we have the receipt and transaction records but I am being charged a Tab fee. I emailed Koodo about it and was simply told "No you didn't pay for it". They completely ignored the fact I told them I have documentation.

What do I do? Who do I talk to?
Photo of Devin Campbell

Devin Campbell

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 2
Photo of Robert

Robert, Mobile Master

  • 106,920 Points 100k badge 2x thumb
Are you sure he paid in full? Koodo won't charge a tab fee for nothing
Photo of Devin Campbell

Devin Campbell

  • 90 Points 75 badge 2x thumb
Yes. He paid in full. We have the receipt and his bank statement showing the exact amount coming out of his account.
I don't know if the error is on the part of Koodo or Best Buy but something has gone amiss.
Photo of Camilo_A

Camilo_A

  • 31,746 Points 20k badge 2x thumb
Hi there...

I would say most likely you paid a portion of the phone up front, and the rest was subsidized on the TAB... Take a look at your Customer Service Agreement, you will see what the phone cost was, the amount paid in store and the amount subsidized if any... 

Keep us posted in case you still have more questions. 
No one is perfect so koodo if they made a mistake will make it right. Call 611 ask for a supervisor, explain get an email address for manager include documentation. The forum van guess all they want but they aren't the ones that bought this phone.
Photo of David

David, Mobile Master

  • 93,470 Points 50k badge 2x thumb
It might also be reasonable to involve the manager at Best Buy, so they can not only correct your purchase, but also learn how they might ensure it does not happen to another customer.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
What phone e did he get a d how much did he pay for it?

This conversation is no longer open for comments or replies.