I am on automatic top up and funds came out of my account and it says I owe $15.00, why?

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  • Updated 1 year ago
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Jennifer

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  • confused

Posted 1 year ago

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Allan, Mobile Master

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Have you been charged $15 on uour credit card and it now says you owe $15? If you haven't been charged yet and it says you owe $15 than you probably dont have the automatic top ups set up.
It could also be possible you got charged for boosters or overage.
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Jennifer

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I am on automatic top up, $28.00 was taken from my account (visa debit), I got a $2.50 credit back to my account after that payment was taken because I am on automatic top up I get 10% back each month. I have a $10.00 credit in my account that I can use for boosters but for some reason it say I owe $15.00 but does not tell me why or what it's for..... I have not gone over on my boosters unless they charge you every month for them even if you don't want them. if this is the case how do I cancel them?? Because I don't use them - I bought a $10.00 data booster and still have 7mb left on that and I also bought a $20.00 booster and I haven't used any of that. Haven't gone over on anything as I rarely use the phone.
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Mayumi, Mobile Master

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What is your "Current Balance" says?  Where do you see  you owe $15.00?
Did you check your Transaction History?

If there is not enough fund there, you can't buy boosters.
So, it's puzzling. The boosters don't auto renew.
(Edited)
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Jennifer

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my balance says I have $10.00 then right below it it says you owe $15.00 but it does not tell me why. I've checked my transaction history and everything I've done since I got the phone in December is correct and never in a negative balance....
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Mayumi, Mobile Master

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I see.
Your base plan is $25. You have a credit of $10. 
You will need $15 to renew your plan by March 22.
But if you have automatic top up, then you don't need to worry about,

My prepaid say that my Current Balance: $0.00
Amount Due: $15.00 
So, I need put my money soon ;)
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Jennifer

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ok well that makes sense, thank you!