I am not using Koodo prepaid, but it still be charged automatically by auto top-up.

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  • Updated 2 months ago
I am not using Koodo prepaid, so I cannot sign in Koodo prepaid self serve page.
How can I stop auto top-up and return back my money $50 ?
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Jongcheol Park

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Posted 2 months ago

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Paul Deschamps, Mobile Master

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If the account was closed then no money will be taken. If you have auto top up and the money is being taken out then the account must not be closed. Closing prepaid accounts are only done by porting the number out or by letting the money run out which isn't possible if you have autopay enabled.

Try reseting your password and see if your able to log into your prepaid self serve account then. Then login and take autopay off and let the account lapse with not enough funds to continue.
(Edited)
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Jongcheol Park

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I cannot reset my password. Error is LoginUnsuccessfulUser_LoginDisabled.
Can I find another way?
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Robert, Mobile Master

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If you can't access it this way, you will need to call Koodo to see what'S up with your account.