I am not getting any notification of voicemails on my phone until days after they are made. Help

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  • Updated 1 year ago
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Sandra Silver

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Posted 1 year ago

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Melissa, Employee

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Hey Sandra! What type of phone do you have? Keep us posted :)!
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Sandra Silver

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LG
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Alaa, Employee

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Thank you Sandra ! Could you specify which model of LG ? Also do you get coverage and do you have any trouble making or receiving calls ?

Keep us posted ! 
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Sandra Silver

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LG G3 LTE smartphone. No problem making or receiving calls.
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Jru Gordon

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go into Settings, General, and under Phone Management, click on Date & time.  Is Auto-date & time checked? If not, click on the box to put a check-mark there.  That MIGHT solve your problem. 


if it's already checked, then I'm stumped

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Jru Gordon

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make sure Auto-time zone is also checked in the same screen
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Sandra Silver

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It is checked so back to the drawing board
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Sandra Silver

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Both already checked
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Alaa, Employee

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Hi Sandra ! Are you still experiencing the same voicemail problem ? 
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Sandra Silver

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yes and have figured out why & definitely it is a flaw in the system...it happens when my phone is powered off and I get a call. There is no record of the call in call logs and the notification that I have a voice mail is delayed by a day or more. 
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David, Mobile Master

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There would, of course, be no record in the missed call logs, as that is maintained by the phone itself, not the network. The delay in receiving notification of a voicemail may be an artifact of the length of time between when the call occurs, and you turn your phone on. Just like SMS, the network sends you a message that there is a VM waiting for you. If there is no indication of receipt on the notification from your phone, it tries again at ever increasing time intervals, and will finally stop trying. If you turn your phone on after the short time efforts have ended, you may well only see notification the next day.

Why are you turning off your phone?  If to prevent interruptions, possibly setting a Do Not Disturb might be a better choice. If for other reasons, possibly the community can offer solutions so you receive calls and notifications you want.
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Sandra Silver

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I turn off my phone for a variety of reasons...attending a performance, to not drain my battery when I am away from home for the entire day....