i am not able to reach customer support over phone by 611. I have been trying for more than a week now. Have wasted more that 3 hrs so far.

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i am not able to reach customer support over phone by 611. I have been trying for more than a week now. Have wasted more that 3 hrs so far.
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Amit Naik

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Posted 1 year ago

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David, Mobile Master

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You can contact them by Private Message on their Facebook Page, or DM on Twitter, if waiting on the phone is taking too long.

You can also ask here and possibly the community can help with your question.
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Amit Naik

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can you please share fb link to send them message
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David, Mobile Master

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Facebook.com/koodo then look for th message button on the upper part of the screen.
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Bernard, Official Rep

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Or just ask your question here Amit! Likely quicker if it's a question we can help with. 
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Amit Naik

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I am moving out of Canada and wanted to close my Koodo services, however I am not able to reach the customer support.
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BobTheElectrician

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You have to contact Koodo customer service. We can't do account changes here. According to what I've heard, it should take about a day for them to get back to you with a confirmation.

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Aastha Shetty

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You could try calling before 12 noon! I've found that they're a little less busy in the mornings and afternoons
:)
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Amit Naik

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i tried in mornings, afternoons, evenings and at night too. but no luck
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Amit Naik

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finally through fb i managed to close.
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Brad Tuckett

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Should not have to go through facebook. Sad customer service


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