I am new in koodo , i adquired one month plan but doesnt works when i try to introduce my introduce my email

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  • Updated 2 years ago
  • Answered
Place give me an answered to that situation. 
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Posted 2 years ago

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Mayumi, Mobile Master

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Are you trying to register for self serve?
You have to use same Email address that you used for sign up with Koodo. 

How do I register for Self Serve?
http://help.koodomobile.com/self-serve/registering/how-do-i-register-for-self-serve
I tried to do that but didn't work, said that the information that i gave is wrong 
  • Information entered does not match with the account info.
It is really frustrated.  and i dont have any idea what to do , if somebody can help me with it i really appreciate that.  
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Mayumi, Mobile Master

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Did you use same Email address that you used for sign up with Koodo?
try clearing browser history and register again.
If it didn't work, then call Koodo *611 option 4
Tell them you tried to register self serve account, but system doesn't let you do it.
They will help you and there is no charge for tech support.