I am locked out of my account?

  • 1
  • Question
  • Updated 7 months ago
Photo of Maxine Topp

Maxine Topp

  • 70 Points

Posted 7 months ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
If your self serve account gets locked out it will typically unlock on its own in 15-60 minutes. At that point you can either sign in with the correct password or use the forgot password link to reset it. You can try calling koodo to get it unlocked sooner, but it is quite possible that it will already be unlocked by the time you get through.