I am just wondering if it is possible to delay a payment?

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  • Updated 1 year ago
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I use pre-authorized payments, but I am wondering if I can change that pre-authorized date for this month as I am in a tight spot. Just wondering if its possible to delay the pre-authorized payment by a week or so just this once?
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Marissa Jeffcott

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Posted 1 year ago

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Paul Armstrong

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not to beat you up, but if you're on pre-payment, ya better pay on time, unless you get in touch with Koodo....otherwise, they could legally shut off your phone...just sayin'
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David, Mobile Master

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You would need to go to self-serve or contact Koodo to switch to manual payments, then start pre-authorized again. There is no means to postpone. If I recall, if your payment is not fulfilled at the time of a pre-payment attempt, there is a NSF fee charged, so it is well worth the time to make the change.
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Marissa Jeffcott

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Thank you!
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Bernard, Official Rep

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No need to call Marissa. Depending on the month it looks like your pre-auth credit card payments come out between the 15-18. If you follow Dave's suggestion you will be able to change in time I'm sure. Bear in mind delay of payment on the date will have late payment fees on your next invoice but typically no more than $2-$3.  
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David, Mobile Master

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A few other options:
Pay with a credit card
Ask your bank about overdraft protection on the account the Koodo bill is drawn from.
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Marissa Jeffcott

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Well thats what I am wondering. If I call ahead and ask them to delay, will they do it?
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Allan, Mobile Master

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I dont believe they will delay it but like david said, you can go off of pre-auth, manually pay this months bill, and then go back on it.

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