I am having trouble sending texts in Italy, what could be the problem?

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  • Updated 2 months ago
Texting internationally is a problem
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Vivian Lee

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Posted 1 year ago

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Vivian Lee

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I should have added that i keep getting this error message "can't send message with CARD 1 error 8"
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Goran, Mobile Master

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Do you have international pay per use long distance and international voice roaming added in add-ons via self-serve? Be sure to toggle airplane mode after you do so if you haven't already.

Do you have a dual Sim phone?
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Vivian Lee

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I have international voice roaming but not sure about pay per use long distance, but I think so. Re: airplane mode, do you mean I should make sure it's not engaged? It certainly isn't on airplane mode, since I'm able to use wifi with it. I have a google pixel phone. I think it only has one SIM card, and I'm not sure how to access it.
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Vivian Lee

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I'm still waiting for some help. I can't find out how to add International Pay-per-use to my account, which might solve my problem.
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Goran, Mobile Master

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Did you look in add-ons in your selfjsserve account for it?

I mean turn it on and turn it off (toggle ) so it can reconnect under having roaming enabled. You can also take the sim card out and put it back in after 10 seconds and restart.
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Robert, Mobile Master

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Goto Shop > Add-ons > International Add-ons. You will see the two options Koodo offers. 
You can also add the offers through self serve, and will need to ensure you add the free “International Voice Roaming" and / or the free “International Data Roaming” add on (click here to know how) . Note that buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices.
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Vivian Lee

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I have activated the International voice roaming but it still doesn't work!
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Goran, Mobile Master

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Could you let us know if you toggled airpkane mode, pulled out the sim card, put it back in and restarted your phone?
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Motor City Boxing

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Having same issue here in Rome.
How do you pull out SIM card?
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Goran, Mobile Master

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Depends on your phone but almost all phones these days have a sim tray and you'd use a pin or extractor pin to pop it out. You can quickly google "how to remove sim for phone x"