I am having problems accessing self serve. My email and number not being recognized.. Can anyone help?

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  • Updated 6 days ago
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Cari ng

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Posted 6 days ago

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Goran, Mobile Master

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Have you finished registering your self-serve account?
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Dinh, Mobile Master

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@Cari: I would suggest you  try to log in into this https://prepaidselfserve.koodomobile.com/ If you forgot the password, you could reset it.

Prepaid doesn't have easyroam. Their options are here: https://www.koodomobile.com/help/long-distance-travel-and-roaming-prepaid
(Edited)
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Mats

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With prepaid you dont use easy roam and cant add it. You need US talk/text boosters.

As for your log in issues try contacting Koodo for help.
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Cari ng

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thank you.. i need US talk? if i am in UK?  Can I contact koodo by email?
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Dinh, Mobile Master

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Cari,
I would reset the password using the portal. https://prepaidselfserve.koodomobile.com/

You could contact them through email but the instruction could be the same, using the portal to reset the password
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Mats

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Koodo prepaid wont work in the UK. Use the link below for Koodo email and phone number information.

https://www.koodomobile.com/contact-us