i am going out of canada indefinitely,how can put my koodo plane on hold till i come back??so that i dont have to pay the monthly bill

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Lokesh Singh

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Posted 3 years ago

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Dennis, Mobile Master

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Not possible. Seasonal hold costs $15/month and that's only good for 6 months and you have to choose an in market plan when you get back.

I would port to Speak Out and get a voucher for $25 that keeps your account active for 365 days
https://www.speakout7eleven.ca/prepai...
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Lokesh Singh

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is there any customer care service for koodo where they dont charge us to talk to the representative??
like a toll free customer care service?
n if yes then watz d number?
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Cameron Jones

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With seasonal hold you still have to pay your bill for the $15/month charge. Suggest you set up your account payment with pre-authorized credit card so that you're account won't go into arrears or possibly get disconnected while you're away
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Dennis, Mobile Master

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Calling is always free as long as you are not getting them to do something that you can do on your own on self serve.

*611 on your koodo cell
or Dial 1-866-99-KOODO (1-866-995-6636) but airtime charges may apply

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