I am getting charged for roaming when I live in Ontario.

  • 1
  • Question
  • Updated 4 months ago
Roaming charges added when not in USA. Then Get an email saying another 20 dollars to my plan I am getting charged for roaming when I live in Ontario. I used your bs self serve and then got charged for plans I never ordered.wtf. Cannot reply to email bs
Photo of Bob Wolsing

Bob Wolsing

  • 80 Points 75 badge 2x thumb
  • ripped off AGAIN

Posted 4 months ago

  • 1
Photo of Bob Wolsing

Bob Wolsing

  • 80 Points 75 badge 2x thumb
I got lucky and spoke to Enrique from El Salvadore Koodo represent who can't do anything for the charges or the plan I did not order. Yup another company who make next to impossible to complain.   
Photo of Goran

Goran, Mobile Master

  • 100,434 Points 100k badge 2x thumb
Are you really close to the US border? You can select manual network selection which should force your phone to pick Koodo over any nearby American towers.

You can send a private message to Koodo via Facebook Messenger or DM via Twitter to ask about getting charges reversed. You might have better luck.
Photo of Dennis

Dennis, Mobile Master

  • 201,000 Points 100k badge 2x thumb
What plans that you" did not order", are you getting charged for?