I am getting billed with extra $6.50 for additional air time that I have only used 240/500 and that isn't fair.

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  • Updated 2 years ago
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I am getting billed with extra $6.50 for additional air time that I have only used 240/500 and that isn't fair. I can see from the detail bill, those are all local call within my plan.please have your phone back as I could not reach you through *611.
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Jane Song

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Posted 2 years ago

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Goran, Mobile Master

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Did you recently change your plan? You might have been hit with proration for the overages . Are you close to the border? How do you mean you couldn't get through to 611? Was the wait time too long or you couldn't connect ? At the end of the day we can help you understand issues but billing disputes must be settled through 611.
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Jane Song

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Yes, I did. But the new plan is also included 500 Canada wide anytime minutes
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Goran, Mobile Master

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Doesn't matter for better or for worse if the new plan has the same minutes as your old one; it was still changed. For example if you changed 20 days in, you'd have 300 minutes to use until then, and 200 after so if you used more than 200 in the last 10 day period you will get charged overages for the amount of usage over 200.
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Dennis, Mobile Master

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If there are issues with your bill you will need to call *611.  I recommend you use their call back feature to have them call you back
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Jane Song

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Called *611 -*5, no option related to billing disputes??
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Dennis, Mobile Master

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Just hit 0 to get an operator
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Jane Song

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Then $10 will be charged??
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Dennis, Mobile Master

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No since what you are looking to resolve cannot be done via self serve
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Jane Song

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Waited more than 10 minutes,no rep answered
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Goran, Mobile Master

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OK well either you wait it out or just move on. It takes what it takes to speak to to rep. The last several days has had unusually long wait times. You'll just need to wait or use call back.
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Goran, Mobile Master

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Don't worry about that if it's not there just go with after that to speak to a rep.

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