I am confused

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

How is it that my original $50 base plan was just topped up on May 10 and on May 18 I changed my base plan to a lower, $35 base plan and I get an email from you saying I need to top up my account or my number, etc. will be cancelled.
Photo of Pam Lamont

Pam Lamont

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of infamousone

infamousone

  • 650 Points 500 badge 2x thumb
I believe your previous top ups don't carry over to new plans. When you switch your plans, you lose all your credits.

From Koodo:

http://help.koodomobile.com/prepaid/b...

Can I change my base plan?
Yes, you can change your base plan anytime in Prepaid Self Serve or by dialling *611 on your phone (it's a free call!).

If you're changing your base plan while there is an active base plan already on the account, just remember that the change is applied immediately and you won't be refunded the days remaining in your current base plan. If you choose to do this, be sure to have sufficient service credits on your account to cover the cost of your newly selected base plan, otherwise your service will be suspended.

If you're changing your base plan in Self Serve while your service is suspended due to an expired rate plan, we suggest you change the base plan first, and then top up as the second step.

This conversation is no longer open for comments or replies.