i am already preregistered for automatic topups but for some reason i still got suspended ???

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  • Question
  • Updated 1 year ago
prepaid
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Doris Weatherall

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  • frustrated

Posted 1 year ago

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Sophia, Mobile Master

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Hi Doris,

If you registered for auto top up after your account expired already, you will need to activate it one last time with a manual top up. After that your auto top up will be triggered from then on and you can use prepaid worry free :)
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Paul Deschamps, Mobile Master

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Also Doris if you've had auto top ups for awhile but it's become suspended for non payment due to either no money available on the card you had authorized or the card may have possibly expired. A couple possibilities to check out anyways.
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Doris Weatherall

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BUT IT HADN'T EXPIRED AND THERE WAS MONEY ON MY CARD???
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Sophia, Mobile Master

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Can you take a screenshot of your main page in self service and post it here? Just obliterate your personal information such as your phone number.
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Doris Weatherall

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UNFORTUNATELY I PANICED AND ADDED AN EXTRA 10 DOLLARS TODAY SO I WOULDN'T LOSE SERVICE
SO WONT SHOW THAT MY SERVICE WAS SUPPOSE TO RENEW TODAY WITH AUTOMATIC TOPUPS
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rikkster, Mobile Master

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Don't add anymore money, Doris. I can't explain why some auto top-up customers experience this. I'm kind of in the same boat as we speak. My baseplan has somehow expired even though funds were readily available since the 7th. of April. Gave up on auto top-up a long time ago. Might work for others, didn't work for me.