I AM ABOUT READY TO LEAVE KOODO SERVICE FOR GOOD!!!!!!

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I AM ABOUT READY TO LEAVE KOODO SERVICE FOR GOOD!!!!!!
i received notice my bill payment was due April 13th, I was not able to make the payment until today, April 15th. so knowing this I expected late fees added to my next bill. WHAT I GOT WAS, MY PHONE SERVICE DISCONNECTED.
PLUS, when I went to pay the bill today, at the Koodo store, they tell me they do not except CASH MONEY or DEBIT!
I don't have a credit card, so I had to go to the drugstore and buy a vanilla prepaid VISA, they only had a $50.00 vanilla visa and then with taxes and activation fee it cost me $55.77. This was all the money I had. The Koodo store could only take $49.00 from the VISA. when I got home I payed the remaining $3.49 through online banking. I then called 611 on my phone and got a recording stating KOODO SERVICE is CLOSED for the evening. All in all I have PAID $59.26 for a $52.49 phone bill and STILL HAVE NOOOOOO PHONE SERVICE. I can't believe a canadian business exist that will not except real money for goods and services. Is that even LEGAL?
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Dot Slash Dog

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Posted 3 years ago

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RudyW

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It's totally legal. :-) to be honest I don't carry cash anymore at all. I even put a pack of gum on my credit or debit card. It's just way easier. They do cut your service on unpaid bills, I'm not sure how they would know what your intention is.

If you did pay the 3.49 through online banking why wouldn't you have paid the whole bill that?
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Dot Slash Dog

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online banking takes 3 to 5 business days before they acknowledge they have received payment, meaning i am without phone service for 5 days.

I can understand buying gum with a debit card, I bought coffee today with debit card. But KOODO doesn't accept debit card payment either. They only accept online banking and credit card payments.

This is a very poor business model
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RudyW

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They do accept debit cards for payments online which cuts down the 3-5 day turnaround time. It was actually someone who posted the idea here and koodo implemented it some time ago:

https://c.getsatisfaction.com/koodo/t...
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Dot Slash Dog

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Thats a Debit VISA card not a regular debit card that Everybody else accepts.

A Debit VISA is a credit card that is connected to your bank account, so it has a limit of the balance amount of money that is in your account and therefore has no interest payments.
Whereas a real credit card is not connected to your bank account and has a set amount credit limit like for example $10,000 and will charge you interest on balance owing every month if not paid off in 30 days.

If I had a Debit VISA I would have used it. I will have to see if my bank offers a debit VISA
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Ahmad

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Most banks do so it's really not hard to get one. Except RBC.

Really YOURE the one limiting yourself as to how to you can pay because you can get the various methods to pay, but you just want to pay how you FEEL like it. That's not how it works.
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Some random Mobile Master, Mobile Master

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I really really don't want to sound like a condescending arse, and although I know all too well I'm going to sound like one, here goes (I'm sorry in advance, but it really comes down to this)...

You talk about Koodo's flawed business model.

I'll say this: budgeting so tightly as to be down to the last $50 (otherwise, you would have paid before the 13th...) also seems very much like a flawed model, as you can see.

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