I am a new user, I need to talk to someone about many queries... Why is there not a number i can call and talk to a representative

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  • Updated 1 year ago
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  • frustrated

Posted 1 year ago

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Devin Cusson

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Hi Taimoorkhan,

1 (866) 995-6636 is the number for Customer Service. 

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I tried calling

This number does not exist... found this from a Google search.. no where on the website does it mention this number
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Goran, Mobile Master

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If you go to the bottom of koodomobile.com, select contact us, then call option, scroll to the bottom and you can expand the call times and number, and as for the rest, see Daniel and David below.
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Daniel Hryb

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or *611 from your Koodo phone.

However we may be able to answer the questions you have
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David, Mobile Master

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Many questions can be answered here. When you activated with Koodo, you should have been told that it is mainly a self serve brand and customer support is first through the self-serve portal, and online, through this forum, via Facebook or Twitter, the Support and FAQ pages. 

For questions this community can't answer, you can contact Koodo using the information contained in the 'Contact Us' section at the bottom of this page, and on the koodomobile.com page.
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Bernard, Official Rep

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Taimoor, I see you got through, although I would still recommend for future to come here and ask your questions here. Proration on your bill and referral questions are easily answered here and you do not have to wait on the phone. Also, and I hope this was shared with you, we do have service fees when you call in and ask our reps to make changes to your account. Changes are free online of course.  

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