I also have had a hard time with my gift card.

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  • Updated 1 year ago
I also have had a hard time using my gift card. The staff asked where I had gotten it from and didn't know how I could use it but said not in the store.  I wanted to use it for a new phone.  They take a fee from it every month, so it's probably almost gone now. I would never recommend anyone to purchase a gift card from Koodoo.  Why can't it be used in the Koodoo store like any other gift card in stores?  They really need to train their staff better with this issue. That was a waste of $150.  
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Diane

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  • Very disappointed

Posted 1 year ago

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Bernard, Official Rep

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What kind of gift-card is it Diane? Which store did you got to? 
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Mayumi, Mobile Master

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Did you activate your gift card before use it?
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Diane

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It was a gift from a friend.  No one told me I had to activate it. It was purchased in Kitchener.  I don't even have the receipt anymore.  I've been carrying it around in my purse but I'm debating whether to just toss it or get an answer from someone.
Is there any way to swipe it at the store to see the balance?
There are numbers below the bar codes.
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Bernard, Official Rep

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Can you take a screenshot of the back Diane? 
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Diane

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I can but not sure how to load it to this forum.  Can you advise how?
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Bernard, Official Rep

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Take a picture of the card. If you are in wi-fi open this page and click on the camera image in the row below. Look for your picture and submit. If you want to do it from a computer the steps are the same except you will have to email the picture you just took first. Hope this helps! 
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Diane

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I can but can you tell me how to send it to you?
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Bernard, Official Rep

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Once you click on the comment section here, you will see a row of images. Click on the cameraimage to upload your picture. 
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Diane

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Sorry, I just saw your reply.  If I take the picture and post it, does everyone see it?
My camera battery needs recharged.  It will take a while to recharge it.  I will have to send it later.
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Bernard, Official Rep

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Yes, everyone will see it, but they can't do anything with it.
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David, Mobile Master

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I suggest you use the camera built into your phone. It is easier to use or email than from a camera.