I added ALL40 and received confirmation while in Canada. Now am in Mexico and my text message won't send.

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I have an LG D852 Android V 6.0 with all updates installed and am on a monthly plan (my account is up to date). Before I left Toronto, Ontario, I added the ALL40 and received confirmation. I am in Mexico and my text message won't send. Who should I contact to get this fixed? I can't call 611 and I've turned my phone off, removed the SIM card and put it back in, turned on my phone twice.
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Yvonne Glagau

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Posted 2 years ago

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David, Mobile Master

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Sign into the Koodo self serve website. Add the free “International Voice Roaming" and / or the free “International Data Roaming” add on. Then turn airplane mode on and off. When your phone connects it should be working. Buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices. See this post for more info on adding the needed bits!

Let us know if you need more info!