I added a talk booster, but still phone does not work...

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  • Question
  • Updated 1 year ago
Added booster - phone still doesnt work
Prepaid
Prepaid monthly top up has been done on a regular basis..
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Kristina Minder

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Posted 1 year ago

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Allan, Mobile Master

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Could you be a bit more specific? What doesnt work? Will the phone not turn on, can you send texts, make calls, etc?
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Mayumi, Mobile Master

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When you logged into self serve, do you see  "Talk Booster Add-On  xx MIN"  under Current Booster Add-on(s) ?
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Kristina Minder

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can't make or receive phone calls.
it says the account has 25 dollars and that i have the talk  500 booster add on
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Mayumi, Mobile Master

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Try restart your phone (Power off and on again) first.
If it doesn't work, taking SIM out for awhile and put it back in and restart your phone.
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Sophia, Mobile Master

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Does it show you are connected to Koodo? What phone do you have?
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Kristina Minder

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samsung S5 or S4  
will restart phone now
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Kristina Minder

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It shows that I am connected to Koodo and I have restarted the phone.  Texting works fine.