I Added $15 without selecting to change my plan when it was at $25

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  • Updated 2 years ago
  • Answered
I had a $25 plan selected when I added the $15, and it just gobbled up the money.

Its not in my balance and I updated it multiple times to no success.

I want to break my arms 
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Matt Hale

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  • Arm breaky

Posted 2 years ago

  • 2
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Robert, Mobile Master

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In others words the 15$ disappeared? Not sure to understand exactly what happened
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Matt Hale

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Yes. It did not go into my balance nor did it change my plan to the fifteen one like I wanted. It literally disappeared, but the code does not work to use again
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rikkster, Mobile Master

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Sounds like you wanted a $15 baseplan plus a $10 talk booster.

Since you selected the $25 baseplan, the system is waiting for the remaining $10 to be applied. In order to talk/use the phone, a talk booster is also needed if you intend on keeping the $25 baseplan. There should be a credit of $15 when you login to the prepaid self serve site. However, the funds cannot be applied to the $15 baseplan because you selected a $25 baseplan.

You can try calling Koodo in the morning (611) and politely explain that you made a mistake. They may be able to correct the problem and get you on the baseplan you wanted originally. No guarantees though. Keep us posted.
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Julie, Official Rep

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Hey Matt! Has this been resolved? Let us know if you need further assistance!
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Elaine Pelletier

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I sort of did the same thing just a few moments ago for $50.
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Melissa, Employee

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Hey Elaine! Can you please give us more details as to how we can assist you :)? Thanks!

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