Huawei honor X2(GEM-703L) can not make a phone call but can surf internet and SMS.

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  • Updated 3 years ago
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I have a new Huawei honor X2(GEM-703L) ordered from China.


It's unlocked for sure.


gsmarena's shows:


2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2

  HSDPA 850 / 900 / 1900 / 2100

4G bands LTE band 1(2100), 3(1800), 7(2600), 38(2600), 39(1900), 40(2300), 41(2500) - GEM-703L




It shows Telus's signal and I can receive and send SMS and surf the internet perfectly when I insert my Telus sim card. that means registered successfully.


however, I cannot dial out any phone # expect voicemail. I cannot received any phone call from others and they transfer to voicemail automaticly. 


I used a Koodo's user. because Koodo and Telus are the same. so it also cannot dial the phone or receive a call but can surf internet and sms perfectly. 


there are two sim card slot it have. I have tried two of that. it doest works.


clicked a contact I selected. It transfer to dialing screen and screen gone immediately like nothing happened. If voicemail, It will keeps the dialing screen and connected.


when I inserted any other carrier's sim card like Bell, and Rogers, they was working fine for all the function including phone call, sms and internet. that means the phone is OK.


I tried to call Customer service and the sales rep said I can go to store to change a new LTE sim card. however, Even Though I change a brand new LTE sim card, the problem still on, I still cannot dial the phone call.




when I insert my telus sim card into my old samsumg note3, It's OK with all functions...


anyone can help?

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Alex Chen

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Posted 3 years ago

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Ivan, Mobile Master

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I'd bet that it's the SIM card, despite working in the Samsung. I'd advise you to go into a store and ask to test the phone with one of their SIM cards.
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Alex Chen

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I tried. And tried their koodo's sim card As well. same way. And they change a brand new LTE SIM CARD to me. same way. sad...
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Spence

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Try setting the phone to 3G only. (WCDMA)
Koodo /Telus does not have 2G
and does not look like it will work on LTE either. Koodo /Telus uses Band 4

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