huawei G7 won't make or receive calls on new sim

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Just got a koodo sim but can't make or receive calls on Huawei G7 but messaging and data service is fine and working, any help? Please!!?
Photo of Christopher Lambert

Christopher Lambert

  • 132 Points 100 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 57,086 Points 50k badge 2x thumb
Try a simple restart on your phone and/or try removing and reinserting your sim card.
What happens when you try to call? Does it ring at all, do you get an error, etc?
You said new sim, did you have an old sim with Koodo in the same phone that allowed you to make calls?

Are you on prepaid? If so do you have a talk booster with a sufficient amount of minutes?
(Edited)
Photo of Christopher Lambert

Christopher Lambert

  • 132 Points 100 badge 2x thumb
On a new plan, tried restarts, Sims in outs, reset default APN, dials but then just hangs... not dial tone or anything. And any incoming calls go straight to voicemail. So frustrating...
Photo of Goran

Goran, Mobile Master

  • 91,222 Points 50k badge 2x thumb
Oh another country. So I see 2 G7 models. The  G7 Plus, which doesn't have 850/1900mhz in 3G, and Ascend G7, which one submodel does (L03) and the other does not (L01). Koodo has LTE, but it has not released VoLTE yet, so you cannot rely on that for voice. 
Photo of Christopher Lambert

Christopher Lambert

  • 132 Points 100 badge 2x thumb
Thanks Robert and Goran. Looks like the frequency is the problem. Thanks for the link... any recommendations between virgin and Rogers or bell as a provider?
Photo of Goran

Goran, Mobile Master

  • 91,222 Points 50k badge 2x thumb
If you wish to keep your phone, Bell is not viable as they use the same frequencies as Telus/ Koodo. I'm not up to speed with Bell and VoLTE, maybe they have it nationwide, in which case bell / Virgin maybe would work. Telus has it in select markets so that might work for you. Rogers and Fido have 2G so you would be fine with them. All providers (minus Freedom using aws) use 850/1900mjz for 3G.
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
I wouldn't want to be limited to a 2G network with a modern smartphone.
Photo of Goran

Goran, Mobile Master

  • 91,222 Points 50k badge 2x thumb
Will it use LTE for data while voice is on 2G?