htc m8 data wont work

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  • Updated 2 years ago
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i just got and htc m8 not even 2 days ago and my data wont work it says discconted cause service is unavailable but i am able to call and text and you wifi it just wont let me use data
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tayle

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Posted 2 years ago

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Mayumi, Mobile Master

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Turn off and on your data.
If it didn't work, turn off your phone and back it on again.  It should refresh your connection.
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Mathieu, Mobile Master

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Check your APN settings with the following link. Also, make sure that you don't have a data block added to your account. You can do this by viewing your add-ons in self serve.
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rikkster, Mobile Master

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I noticed that the signal is fairly low for regular 3G reception. If you have LTE enabled, (GSM/WCDMA/LTE auto) and you're not near an LTE site, this usually produces a lower signal reading as the phone struggles to maintain an LTE connection. The phone should automatically drop to WCDMA, but in some instances it doesn't do this.

Setting the network mode to 'WCDMA only' will not be as fast as LTE, however you'll still be able to make and receive calls, text, surf the web, watch videos, send and receive email and your signal reception should improve.

To change network modes, go to: Settings > Mobile data > Network mode and select WCDMA only.
(Edited)
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Daniel, Employee

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Hi Tayle! Are you still unable to access the data network? Let us know:)

Also, if you do have a data block, you can remove it in your Self Serve. Hope that helps! 

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