HTC Desire 320 won't connect to Facebook

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  • Updated 3 years ago
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HTC Desire 320 won't connect to Facebook,"Sorry, an unexpected error occurred. PLease try again later. (SSL handshake timed out). " is the message I get. Also, can't get any games to load. No data but connected to Wifi....Please help!!!!!

Katy
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Katy Lapierre

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Posted 3 years ago

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Chad Burr, Mobile Master

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How much free space is left on your phone?

Have you tried restarting your phone?
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Katy Lapierre

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Total space is 1.95GB and 1.61GB is available. I took the sim card and battery out and turned it back on but still nothing. Games won't load either. Bought the phone 2 days ago for my 12 yr old's birthday. No data on phone but we have wifi, so I am not sure why she can't get facebook, games, youtube etc.
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Chad Burr, Mobile Master

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Are you on prepaid? Did you activate the sim card?
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Katy Lapierre

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Yes, it's a prepaid phone. When I activated the phone it asked for the sim card and IMEI numbers so I did enter those numbers. How do you activate the sim card otherwise?
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Chad Burr, Mobile Master

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Were you assigned a phone number?

Log back into self serve and see if your account is active.
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Katy Lapierre

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The phone is activated and she has a phone number. She has been able to text with no problems
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Chad Burr, Mobile Master

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Check her plan. What plan did she choose?
Did you add a data booster?
Does everything work on WiFi?
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Katy Lapierre

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Only have the unlimited texting and the talk booster 25. I don't think wifi is working even though it is connected. wifi is working on other devices in the house.
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Chad Burr, Mobile Master

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Okay without a data booster, you will not have access to network data , however WiFi is another story.

Unplug the electricity from your router and wait a few minutes then plug it back in and allow it to reset. Then try grabbing a WiFi signal from it again.
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Katy Lapierre

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still the same. There is a WiFI app and then WiFi under settings. Does it matter which one is used. I also have an HTC with Koodoo and have never had this trouble
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Chad Burr, Mobile Master

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Check and see if your router supports WPS and if so follow the directions below.

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Katy Lapierre

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Thanks for your help. It is now working :)
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Chad Burr, Mobile Master

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Great! Enjoy your phone!
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Theresa Smith

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Why can't I get on Facebook I have pay as you go with Koodo it just keeps loading and nothing happens hope you can help thanks
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Chad Burr, Mobile Master

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HI Theresa, you may want to start a new thread so we can focus on your issue alone.

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