How to use this Self Serve stuff

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

Hi,

I posted a thread this morning asking about transfering from Chatr to Koodo, and this afternoon I did it at the Koodo store, after that I found it looks like there is no place online for me to check my current plan, plan details, plan balance or call/txt usage, or even update my personal profile.

I did register and login the online self serve, but found nothing there, see image attached.



I also downloaded the Koodo Self serve app into my smartphone, however it is keeping saying "We are unable to process your request, please try again later" even I provide the correct credentials, do not know what is going on there.

Could someone please help? Thanks!

Terry
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Steven

Steven

  • 1,420 Points 1k badge 2x thumb
Did you verify your email? There should have been an email sent to you and click the hyperlink within the email. If your still having trouble call customer service and they will be able to help you help.
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb
yes, I did verify my email by clicking the URL within the email.
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb
I have googled what I could looks like no one got the same issue as mine !
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,212 Points 100k badge 2x thumb
looks like you are registered as an account manager instead of the account owner. This often happens when a store rep enters your email into the system but makes a mistake in the spelling. This causes any subsequent attempts at creating a profile to register as managers since an accountcan have only one owner. Call Customer service, they should be able to straighten it out in about 5 minutes.
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb
OMG, I did not expect you are still online. Thank you so much and good night!!!
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb
Sorry, I am back again. I have no idea why my anytime minutes usage does not change at all in "self serve" online? although I made a few calls (out of unlimited time) and some international call recently, please see attachement below.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,212 Points 100k badge 2x thumb
Usage info in self serve can be out of date by up to 24 hrs...
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb
ok :) I will be waiting for another couple of hours till it is 24 hours. thanks a lot!
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb
still does not change at all, it has been over 36 hours......I got 0/93 mins as long as I have koodo.
Photo of Terry Deng

Terry Deng

  • 634 Points 500 badge 2x thumb
anytime minutes does not change at all.....is that because I started using Koodo only 2 days ago and system did not update my info yet?

This conversation is no longer open for comments or replies.