How to use self serve?

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  • Updated 4 years ago
  • Answered
Hi, i was in the process of creating an account with that app and it asked me for my customer number. I called koodo with the app open. As soon as I got the number, I pressed the continue button to go to the next page, but as soon as I pressed continue, the rep told me that I should go on the web page instead of using the app, so i just went out of of the app and went to the web page to create an account on my laptop.

Maybe the above story doesnt matter at all, maybe it does.

So I logged into my account and the only options I have are email address, password, security question and link account. Where are all the stuff for payment and choose to paid automatically with credit card every month?
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Feng Lian

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Posted 4 years ago

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Chad Burr, Mobile Master

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You've been setup as a manager instead of customer

Call koodo back and they'll fix it for you.