How to temporarily close my account?

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  • Updated 5 years ago
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Just wondering how to deactivate my prepaid phone service while I'm in another country. I continue to get emails threatening to discontinue my number if I don't pay up, but I'll be in Europe for 5 months and I'll want service when I come back. What should I do?
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Johanna Pilverdier

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Posted 5 years ago

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The only way to keep it active is to keep some type of balance on the account
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Sophia, Mobile Master

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Hi Johanna,

I think the only option is to pay the baseplan only every 90 days, before your number is released and the topups expire... or (ab)use the "lost phone" button. Either way you'd HAVE to top up before the 90 days are over... but at least you won't have had to pay in the meantime :)
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Sophia, Mobile Master

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Oh wait seeing you already are close to the 90 days, if you want to keep your number I am afraid you'll have to pay the $15 base fee really soon... or you will indeed lose your number and top ups!
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Hi there Johanna... If you don't renew your base plan, your prepaid account will be closed after 90 days, meaning that you will lose your number and when you come back you will need to get another sim card and another number...

If you want to keep your number, my suggestion will be to leave your account up and running before you leave, and renew before those 90 days your service with the minimum base plan (15$) and so on without exceeding those 90 days..

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