How to renew base plan?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

How do you renew your base plan? having an issue getting my base plan to renew there is 30 dollars in my account and my base plan is only 25 dollars i dont understand why it wont renew.
Photo of Kayla Kuhmayer

Kayla Kuhmayer

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Kayla,

You can renew by adding vouchers, and your base plan will renew automatically as soon there are enough funds in your account ($25 in your case).

Or, you can do what I do, I have enabled auto top-up using my credit card, so it's just a one time set-it-and-forget-it :)

If there are enough funds in your account and it's not renewing automatically, you should call Koodo (*611) and have them sort it out!

This conversation is no longer open for comments or replies.