How To Remove US Add On and Get Unwanted Charge Reversed?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

Hi There,

I travelled to the US on holidays and added the US Roaming Add On for $15 to my phone for just 1 month. Unfortunately, Koodo kept this Add On on my phone and charged me again this month for it. How can I remove this and get the charge reversed?

Thanks,
Candace
Photo of kandakke

kandakke

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Call customer service when they're open. 1-866-995-6636.

Hours of Operation
•Monday − Friday: 10am - 9pm
•Saturday: 9am - 7pm
•Sunday: 9am - 7pm
Photo of kandakke

kandakke

  • 100 Points 100 badge 2x thumb
Hi Jonathan I,

Thanks for the reply... turns out I was reading my bills wrong. One month, I was charged for US Roaming and the other month, I was charged for the Add On. The reason I couldn't find anyway to "remove" the Add On online was because it wasn't there.

Thanks for the pointer.

This conversation is no longer open for comments or replies.