How to permanently remove data cap via Self Serve?

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  • Updated 5 years ago
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Since the new CRTC regulations, there is now a $50 cap on data overages, where a customer must respond to a text if they want to remove the cap. I cannot find a way to have this cap removed in Self Serve. I'm very much against any type of a cap for my data as I do not feel it's fair. I want to use my data how I see fit and I accept any overages for it.
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Myke

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Posted 5 years ago

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Jonathan I, Mobile Master

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Once the text comes in you can just accept the overage and you will continue to be charged for the additional data use. I don't see a problem here. They're not actually limiting you without a choice.
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Myke

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My understanding is that it would have to be done every billing cycle.
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Jonathan I, Mobile Master

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Don't you get some amazing plan because you work for Koodo anyway? Why would this even concern you? Lol
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Myke

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Well yes, I do :P, but the thought of having my data capped, even if it gives me the option to stop or continue, annoys me. I'd rather not get the request if I do hit the mark (which I almost did last month XD).
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Paul Deschamps, Mobile Master

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So you get a text when you reach your limit & you just type a Y or something then your data continues?
If that's what it is that's a great feature for ppl who don't understand how much data things can take on their phone.
I don't see it being removable if it's a CRTC regulation to give this heads up. I actually find it a very handy thing that will help prevent angry customers.
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Bill Melater

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I have it with Bell also, on my Bell wireless internet device. Scared the living piss out of me the first time it happened. Locked up my access until I clicked "accept all additional charges".

I appreciate the new warnings, but it's a rude awakening the first time you see it.
(Edited)
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Moto G

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I bet it was Bell Boy.....lol
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Moto G

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Now, is the data overage, billed to me under the amount stated in my original plan ( I'm thinking yes) OR did CRTC ALSO cap the price of data overage? And do we still receive the 75% usage warning?
(Edited)
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Myke

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Cap was dictated by CRTC rulings.
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Zaphod Beeblebrox

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To get that cap permanently removed, you have to call Koodo and have them select the option to opt-out of the bill-cycle data blocking. The account holder's approval is not needed as long as the account is verified.
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Moto G

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OK Thanks Tyler C
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Zaphod Beeblebrox

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No problem

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