How to move from prepaid to a monthly plan and keep the same number

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  • Updated 4 years ago
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Hello,

I've a koodo prepaid offer and would like to switch to a monthly plan. But I want to keep the same phone number is it possible ? If yes, how can I do that ? (In a Koodo shop, they didn't have any ideas)

Thanks
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Lambert Giner

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Posted 5 years ago

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Dennis, Mobile Master

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They should be able to complete it in store. They would just port the number over to to a monthly plan just like porting from another carrier
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Lambert Giner

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They said they couldn't do that ...
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Mayumi, Mobile Master

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You should be able to do it. First you open a postpaid/ monthly account. You will need to do a credit check. Then transfer your prepaid number. You need to keep your prepaid account active until porting is done.
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Dennis, Mobile Master

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The store is mistaken. You can try a different one or even make them call customer service to confirm that it can be done
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Lambert Giner

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Thanks I'll try another Koodo Store tonight

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