How to I add another phone number and phone to my existing account? Help please!

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  • Updated 3 years ago
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I would like to add another phone and number to my account to take advantage of "family calling" but I`m not sure if I had another phone to my account online if it will create another phone number or just add it to the existing number.
Perhaps if I do it that way I just have to set up and link the profiles together later.

Any help would be appreciated!!

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Amy Bender

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Posted 5 years ago

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Tayeb A, Employee

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Hey Amy,

If you already have two lines on separate accounts, you can give us a call at *611 from a Koodo phone or 1-866-995-6636 free of charge from a landline to put the two lines on the same account.

Our hours of operation are:
Monday – Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Please keep in mind that if only one of the two lines is under your name, you will have to ask the account owner to give us a call to authorize a transfer of ownership under your name.

Hope this helps!

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Amy Bender

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Hi and thanks for the information. I currently have one existing account in my name but would like to add another line. I don't know if its possible to do online via my profile or if I should call you guys.
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You can give Koodo a call to add a 2nd line, provided you have the sim card/cdma phone to activate.
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Royal Jatt

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I have 2 phone lines on my account
can i change the name on one of my line?
because 1 belongs to me and other one belongs to my wife
(can this be done online?)
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Hi there, as long as you are only changing the subscriber's name (and not the account owner, as it would be a transfer of ownership), it can be done over the phone with a representative. Since this option is not available on Self Serve, the rep will do it free of charge :) You can call us at *611 from your cell or 1-866-995-6636 from another phone, option #5. Thank you!

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