How to get my correct name on Bill ?

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  • Question
  • Updated 4 years ago
  • Answered
When I signed up the new be assumed the spelling of my first name.

Despite my legal documents in front of him, he was to correct it + hasn't .

My bill says I should be able to do it on line without the 25.00 chg.

but I've tried it + still can't do it. It might be classed as a small problem

but I hate the spelling he did
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Deb Hendry

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Posted 4 years ago

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Ivan, Mobile Master

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An employee misspelt my wife's name and I had to call in to get it fixed (611 from your Koodo mobile). This isn't something you can do yourself online so there will be no charge to have a rep do it for you.

I noticed you added "prepaid" under products. I'm confused as to how you can have a bill on prepaid.