How to get my correct name on Bill ?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

When I signed up the new be assumed the spelling of my first name.

Despite my legal documents in front of him, he was to correct it + hasn't .

My bill says I should be able to do it on line without the 25.00 chg.

but I've tried it + still can't do it. It might be classed as a small problem

but I hate the spelling he did
Photo of Deb Hendry

Deb Hendry

  • 72 Points

Posted 4 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
An employee misspelt my wife's name and I had to call in to get it fixed (611 from your Koodo mobile). This isn't something you can do yourself online so there will be no charge to have a rep do it for you.

I noticed you added "prepaid" under products. I'm confused as to how you can have a bill on prepaid.

This conversation is no longer open for comments or replies.