how to end my koodo plan and deactivate my phone

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how to end my koodo plan and deactivate my phone
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Jenna Short

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Posted 5 years ago

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Jonathan I, Mobile Master

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You'll have to call customer service and talk to the cancellation department. *611 from your Koodo phone or 1-866-995-6636 from any other phone.

Our of curiosity, why are you cancelling? Something we can assist you with?
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Trudy Janicki

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I was told by a rep in Sept./ Oct 2016  that I should get on a special package for 55 dollars a month that includes long distance and much more. I did not use most of the services just Facebook and messaging mostly but the bill was much more.  I do not need my phone for much, I do not call on it. I only text. I do not need much more than that. I like my landline. I try to sign in but I do not remember my password. I want to cancel my cell phone. 
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Goran, Mobile Master

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You can select the "forgot my password" link in self-serve at the sign in page for it to reset your password so you can look at your bill to see where the extra charges came from. Page 3 specifically for a detailed breakdown. As this thread and others about cancelling say, you must call in to cancel your service. Your best calling time, if possible, is around 9am. If you want to maintain a cellphone line and keep your number elsewhere, do not cancel your service. Instead ask to port over your serviceto whichever provider you may or may not want to switch to.
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Mayumi, Mobile Master

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@Trudy
Also, if you don't use your phone much, then you should consider port your number to Prepaid account. Their plan start from $15/30days : Unlimited Text. And you can buy  boosters for talk minutes and/or data if you want.
https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans
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Rose Chiarot

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on the phone now for 30 minutes spoke to one person who took my info now waiting another 20min to cancel my phone....HORRIBLE!  
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Goran, Mobile Master

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Sorry it's taking so long. Did you want to keep your number? You should initiate a port by contacting the provider that you wish to switch to if you want to.
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Zaphod Beeblebrox

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You would need to give Koodo a call at *611 from your mobile phone or 1-866-995-6636 and choose the option for customer service.

Is there any reason you wish to share why you are wanting to cancel?
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Ron Ash

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I'm leaving the country, and I need too cancel my Koodo monthly plan. How do I cancel it?
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Iva Drozdek

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is this really the only way? I am spending my third day listening to the machine and there is no "customer service" option. This is terrible, I am not used to such bad service.
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Mayumi, Mobile Master

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Option 5 for customer service. Or keep pressing 0 to get a rep.
And yes. Calling customer service is the only way to cancel your account.
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Paulette Upshall

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30 to 60 minutes wait to cancel is poor customer service!!
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Iva Drozdek

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thank you, Mayumi.
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Mayumi, Mobile Master

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You're welcome :)
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mcarth342

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Hi I also want to cancel one of my contracts,i am at my wits end trying get info on this,i will eventually cancel all three contracts if customer service do not get in contact with me
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Cameron Jones

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@mcarth342 - see reply to your original post:)

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