How to disconnect services and cancel account

  • 2
  • Question
  • Updated 1 month ago
  • Answered
Need to cancel my account and tried the toll free number but there is no option for disconnect of services?? I am moving away where Koodo does not have service, So how do I cancel? I cannot get to a kiosk either.
Photo of Christina JM N

Christina JM N

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 103,334 Points 100k badge 2x thumb
Call the number, choose option 5, say you want to cancel.
Photo of Mayumi

Mayumi, Mobile Master

  • 66,210 Points 50k badge 2x thumb
call *611 from your Koodo phone or call Koodo at 1-866-995-6636 From any phone and speak with a customer service rep.
Option 5 for customer service :)
Photo of Christina JM N

Christina JM N

  • 90 Points 75 badge 2x thumb
Thank you for your help guys. Got it done!! :)
Photo of Jared Stach

Jared Stach

  • 80 Points 75 badge 2x thumb
I don't hear an option 5 when I call, how can I cancel my account?
Photo of Mayumi

Mayumi, Mobile Master

  • 65,058 Points 50k badge 2x thumb
I answered here. it should work.
http://community.koodomobile.com/kood...
someone-please-direct-me
Do I need to cancel 1 month ahead or can I do it immediately?
Photo of Mayumi

Mayumi, Mobile Master

  • 66,210 Points 50k badge 2x thumb
You can call Koodo any time to cancel your service. They don't need 30 days notice.  
If you call today, your cancellation date is set on the end of your billing cycle. The last day of your billing cycle  is when your service will stop. 
If you port your number to different company, then your cancellation date is the date when  porting is completed.
Either way you will need to call customer service and tell them you want to cancel your service.  
Photo of Michael Luksha

Michael Luksha

  • 60 Points
Koodo will make it very difficult and aggravating to cancel. I am in hour two, 2 different calls and reps spoken to who promised they would email me cancellation confirmation. Neither rep sent any email a day later. Koodo will ignore your requests to cancel so it is best to call your credit card co. Or bank to stop auto pay to Koodo. They are a very dishonest company who's reps play games when a customer is trying to cancel. I am still trying to cancel. In the meantime have started a new account with Wind mobile, better prices, great coverage, and no games!
Photo of BobTheElectrician

BobTheElectrician

  • 30,920 Points 20k badge 2x thumb
The easiest way to cancel is to port out to another supplier, such as Wind, since its a very cut-and-dried procedure when one carrier contacts another.

Koodo is actually one of the least complicated suppliers to settle, because there's no remnant of x number of months left on a contract or other cancellation fees. Pay for the phone and you are done.

If you are one of the sailboats that works with the Wind in your area then good for you. Inquiring here first might have been a better bet and saved you a lot of unnecessary phone calls.
(Edited)