How to disconnect services and cancel account

  • Question
  • Updated 9 months ago
  • Answered
Need to cancel my account and tried the toll free number but there is no option for disconnect of services?? I am moving away where Koodo does not have service, So how do I cancel? I cannot get to a kiosk either.
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Christina JM N

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Posted 2 years ago

  • 2
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Timo Tuokkola, Mobile Master

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Call the number, choose option 5, say you want to cancel.
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Mayumi, Mobile Master

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call *611 from your Koodo phone or call Koodo at 1-866-995-6636 From any phone and speak with a customer service rep.
Option 5 for customer service :)
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Christina JM N

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Thank you for your help guys. Got it done!! :)
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Jared Stach

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I don't hear an option 5 when I call, how can I cancel my account?
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Mayumi, Mobile Master

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I answered here. it should work.
http://community.koodomobile.com/kood...
someone-please-direct-me