How to delete subscribers from account?

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  • Updated 5 years ago
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Anyone know if you can delete subscribers from an account? I have 3 phones on my account, and want to remove 2. I can't seem to find an option for doing this under the self serve.
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Posted 5 years ago

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Jonathan I, Mobile Master

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You can't do this on Self Serve. You'll need to talk to the cancellation department after talking to customer service. You can reach them at *611 from your Koodo phone or 1-866-995-6636 from any other phone. They're probably not open right now, so I would call back tomorrow morning.

Once you submit a cancellation request, any negative Tab outstanding on the lines will be billed out to you. Any positive Tab accumulated is lost.

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