how to change how koodo contacts me.

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  • Updated 5 years ago
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I want to change the phone koodo sends account information to. I have three cell phones with koodo, and the one they are using to get in touch is the one my kid has. How do i change it?
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Teresa Boyer

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Self serve->billing->change bill type and notifications
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Myke

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There is no way to be able to change the number that is called as it's based on the first number in the listing of numbers on the account.
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Timo Tuokkola, Mobile Master

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Ummm...check your self serve account under the path I specified. It allows you to select up to 3 numbers for text notifications to be sent to.
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Myke

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She's not talking about text notifications. She's talking about when they actually call, they do it to the active number that is on the list.
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Timo Tuokkola, Mobile Master

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"I want to change the phone koodo sends account information to."
To me, that doesn't sound like a phone call. And if Koodo calls they will use the contact number on the account, which can also be changed at any time.
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Myke

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Then we should wait for further clarification, as we are of 2 different minds on this one.

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