How to cancel my phone?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
So, I’ve been trying to cancel my phone, over the phone, but after repeated attempts, I can’t get to the prompt that would allow me to do so. I have recently bought another phone through Koodo, so I no longer have use for this one. Can I get the information, or even step-by-step instructions, on how to go about cancelling my phone?
Photo of Miss LaRock

Miss LaRock

  • 70 Points

Posted 5 years ago

  • 1
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
You have you talk to Customer Care to request cancellation and they will transfer you over to the cancellation department.
Photo of John Burke

John Burke, Mobile Master

  • 71,346 Points 50k badge 2x thumb
What do you mean by cancelling your phone?
Do you mean you bought a new phone from Koodo & you've swapped SIMs from the old to the new one? If that's the case the phone doesn't get "cancelled".
If you mean you still have Tab owing from the previous phone that also doesn't get "cancelled", it continues onto your new phone.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
John above has all the answers for you.

This conversation is no longer open for comments or replies.