how to add a "manager" to the account

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  • Updated 5 years ago
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My niece is in control of this phone, and wants to upgrade to an iphone, how do I add her as account manager. do I have to call or can I go through self serve to set that up? It's hard for us to get together and it would be nice if she could just go on her own to upgrade.
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Cassandra Brophy

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Posted 5 years ago

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Hey Cassandra

You're right you should use Selfserve to let your niece become manager, click on My profile/Role management, your niece can view all members’ account activity, add services or change rate plans.
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Note, making someone an account manager does not give them permission to upgrade the account, cancel it or make major changes like that. Only the accounyt holder can. Also, an account manager on self-serve is ONLY on self-serve and not if they call in. You can call in and add her as an authorized user to be able to call in and make minimal changes (plan, etc). But again, only the account OWNER can cancel the account, upgrade, add a new line, etc.

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