How the the 2 year tab guarentee work?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Ive been with koodo for around 2-3 years, but for sure more than 2 years. The problem is that my tab still says it is -101$ but I thought the after 2 years your tab is 0 because of the 2 year tab guarentee. So how do i use the tab guarentee?
Photo of mandy lee

mandy lee

  • 70 Points

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
The Tab guarantee only applies to phones purchased after July 2013, Mandy :) Once you upgrade your phone, it will be paid off in two years!
Photo of Marcus Fenix

Marcus Fenix

  • 15,752 Points 10k badge 2x thumb
That does not take affect until Dec2. Only those that have redeemed the tab after July 14 get switched over to the 2 year guarantee.
Photo of Camilo_A


  • 31,746 Points 20k badge 2x thumb
Hi there... The Tab recently changed, and the 24 months TAB is effective for clients since July 14th... Meaning that all those clients that activated with Koodo or upgraded the phone with Koodo, will be under the new TAB system, meaning that the TAB will be completely paid after 24 months of service...

For all those clients under the Old TAB system, their TABs will be reduced by 10% of the monthly services fee till it reaches 0%... But this does not mean that you do not have options, you can always get in contact with Customer Service if you ever have any issues with your phone to see what the options are or take one of the new TABs and upgrade your phone...

Feel free to post your questions...!

This conversation is no longer open for comments or replies.