How often can you suspend service

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  • Updated 5 years ago
  • Answered
I suspended by sons phone about a month ago and then reactivated it. its been about 3 weeks and want to suspend it again. Self serve says it is not available. Is there some type of time frame before it allows me to do it again
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Rob Anderson

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Posted 5 years ago

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Hi there... If you mean suspension to avoid usage on the line for X or Y reason, there is no time frame for you to suspend it again... Just remember that when you suspend the billing continues as normal...
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Chris Petersens

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I thought it can only be done once a least on your self serve site. If I call that's different?
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Chris, you are right. Once an account was resumed from a customer initiated suspension, the customer would have to wait one month before a suspension can occur again.
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Hi Rob, you could suspend the account once per billing cycle :)
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Marcus Fenix

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So I couldn't call in and suspend the service say, 5 times in one month?
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Chad Burr, Mobile Master

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nope MarcusF because you'd have to reinstate it and that would mean you'd have to wait a month to suspend it again.
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Chad Burr, Mobile Master

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We should also point out that the Suspended plan is actually a rate plan change. So if you change out from a plan that's no longer offered OR the plan you were on disappears, you won't be able to get it back when you reconnect your service.

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