How long to register a new device on the Koodo network?

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  • Updated 5 years ago
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I bought an S4 at about 5:30pm today. It still hasn't accessed or registered on the Telus network so no cellular access. Wifi is working though. Should it take this long?
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Katie Kaboom

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Posted 5 years ago

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PZABOY

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Has nothing to do with the device, did you get a new SIM card? Should of been active instantly, you will have to call koodo first thing in the morning when they open.
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Katie Kaboom

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ok thanks. i guess i will go down there since i can't call anyone. yes, it was a new sim
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Paul Deschamps, Mobile Master

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Postpaid should activate instantly. Prepaid can take up to 24hrs for your device to become activated but usually between 1-6hrs is normal. Try while the phone is on take out the battery and SIM Card for a minute or so then replace them and try again
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bonita

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It can be the device ... it's possible.

my brand new iPhone 4S from apple store had to be replaced the next day when i first got the phone a year. It connected to the network for like 5 minutes ... then it was "searching..." for the network for the rest of the night. I tried restarting the phone, restarting the network, etc. Nothing worked. I went back to apple store the next day and one of the geniuses tried too but didnt work ... so, they replaced my phone to a new one and it worked like a charm!! :)
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MykeC

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Hey Katie, were you able to get everything up and running?

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Katie Kaboom

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hi, thanks for checking in. yes, i did a sim pull and that sorted things out.
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Vincent

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Great Katie!

Enjoy :)

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