I got a new phone, but kept the same number. The new phone required a different kind of SIM, and I went into a koodo kiosk the other day to get it, and I assumed he put a new SIM in there, but when I try to input my SIM on the site it says it's already in use. "Sorry this equipment (SIM card number) is already in use." I don't get it. Maybe the guy didn't put a new SIM card in, but that wouldn't make any sense.