How is my bill 65$ when I have a 40$ plan please explain how this works

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  • Updated 5 years ago
  • Answered
Billing to high
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Cody Pruden

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  • confused and frustrated

Posted 5 years ago

  • 2
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Chris Petersens

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It's actually very simple. If you just signed up for koodo and this is your first bill that would explain the difference. All phone companies charge a month in advance and your first bill includes the partial month (from the date you activated to the date of your billing cycle) and a full month. It's called proration. Totally normal. This also happens if you switch plans mid bill cycle. Koodo has this short video that may explain it beteer than I did.

http://help.koodomobile.com/help-vide...
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Chad Burr, Mobile Master

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you got it while I was gathering my link!
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Cody Pruden

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This is now my second bill I have received
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Chris Petersens

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Then look for additional charges as you may have used more minutes, data or something that increased your bill. If you screen grab you invoice and uploaded it here (minus your personals) we can help to explain.
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Chad Burr, Mobile Master

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Hi Cody,

If this is your first bill then it's due to proration.

Your bill included the time from activation to your first billing cycle and then from your first billing cycle to the next.

It's becuase Koodo Bills in advance (as does every carrier).

Koodo knew this could be a bit confusing so they created a whole page along with a video to show you how it works

Check it out here: http://help.koodomobile.com/my-bill/c...
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Mo D.

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Chris got it right. Starting from next month, your bill will be back to $40, provided you don't exceed your plan usage.
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Chad Burr, Mobile Master

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So if this is your second bill, check on page 3 for what the charges are for.

It's likely you went over your plan limits
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Cody Pruden

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I have checked page 3 and I understand now thank so much for the help people have a great day
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Mo D.

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Cool. Just out of curiosity... What was the culprit? Data or minutes?
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Cody Pruden

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Data
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Chris Petersens

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And this is why this forum is so great!!! There are some awesome people here!
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Chad Burr, Mobile Master

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Well Done Gentleman, Let's all go to Timmy's to celebrate!
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Mo D.

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ugh. I have to put my face on... It's just too much work.
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Cody Pruden

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And it's snowing where I am
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Sophia, Mobile Master

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Yuck! Already???
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Myke

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Snow hit Thunder Bay this morning. It's gone already but yeah, I saw dandruff run amuck in the city :P.
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Cody Pruden

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Yup in Airdrie we have gotten about I'd say around 2 cm out of the 10 cm were supposed to get
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Mo D.

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I'm going to report you all for ruining my morning with your snow reports! -_-

**If I stare at my wallpaper reaaaly lhard, I can almost believe it's still summer**
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Dennis, Mobile Master

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Snow here in Edmonton too... but not enough for a snowball fight
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Mo D.

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What sis i JUST say, Dennis??? Dammit I am sad now. My feet are cold. I hope you're happy!!!! :P
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Dennis, Mobile Master

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Does it help that I'm going to Australia in a month... hehehe

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