How do you set up visual voice mail once you subscribe?

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  • Updated 5 years ago
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I subscribed to visual voice mail for my iphone online.. I don't have an app for it, and I don't know how to set it up.. I was hoping somebody could help?
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Mandy MacDonald

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Posted 5 years ago

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Mo D.

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Mandy MacDonald

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When I go to my voicemail icon, it takes me to the normal one, and not visual voicmail or any options to change it..
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MykeC

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Hey Mandy, first let's make sure that you are eligable for the Visual Voicemail. You would need to do the following:

1: Update your iPhone software and carrier settings to Koodo 14.1or greater.
2: Subscribe to Visual Voicemail feature
3: Normal voicemail must be set up.
4: Mobile Data must be turned on. If you have a data block, it must be removed.

Once this has been confirmed and you still cannot get it to work, try the following:

1: Powercycle your phone.
2: Reset Network settings in your Iphone.

If it still does not work after this, give our Technical Support a call and they will do further troubleshooting.

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