How do I verify that a used Koodo phone is ok to buy / use.

  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I need to verify that a used Koodo Galaxy S II X is ok to use before I buy it.
No money owed against it, not reported lost or stolen.
The current owner says he's had it 6 months.

I have the IMEI.
What do I do, phone, email Koodo?

Thanks
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Jorden

Jorden, Mobile Master

  • 33,404 Points 20k badge 2x thumb
Your best bet is to call into Koodo.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 611 from a Koodo phone.
Hours of Operation
Monday – Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
Thank you.
Photo of PZABOY

PZABOY

  • 5,142 Points 5k badge 2x thumb
money is not held against a particular device however to the owner of the account, if you can see that the phone is currently connected to the koodo network with his sim your good to go just give him his sim card and plug yours in.
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
He isn't using the phone but I can try my card in it.
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
Hello Angus,

Unfortunately calling Koodo will not help at this situation. They may just tell you to visit a Koodo kiosk to test if the phone is still functional and is still able to work on our network.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,778 Points 100k badge 2x thumb
By calling Koodo they will be able to tell them if the phone was reported stolen or not to Koodo.
Photo of rikkster

rikkster, Mobile Master

  • 68,370 Points 50k badge 2x thumb
Precisely.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
I would give Paul a virtual star but he already has them all. :-)
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,778 Points 100k badge 2x thumb
Lol ;-) virtual thumbs up
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
I currently have a Blackberry Curve with no data plan other than BBM.
If I pull the SIM card from the BB and use it in the Galaxy then change to a data plan will everything be fine or does Koodo need to know that I've changed devices?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Yeah you'll be fine if you do that. You can do all your changes via self serve, you don't need to let koodo know what your doing via a phone call. I recommend you actually change to a BlackBerry specific data plan so that if you need to go back to your curve for some reason you won't loose data connectivity. I've done this myself. It works just fine.
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
I see what you mean. I just choose Blackberry as my phone type.
I suppose this retains access to the BIS?

I don't know if I'll even keep it. The only disadvantage I see is you don't have the US Roaming Data add-on if you choose BB.
I do plan to use the 3 day Roaming Data and Text add-ons a couple of times a year.
I assume I can just select a different device for the add-ons?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
I know there is a lockout in the system to prevent roaming data add ons from being added to BB phones. I think it's based on te IMEI of the phone though, rather than the plan.
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
That's what I am wondering about.
If I don't change the IMEI in my Koodo profile am I going to be restricted?

It doesn't really matter I guess. I have no intentions of keeping the BB.
Photo of MykeC

MykeC

  • 20,174 Points 20k badge 2x thumb
Hey Angus, the system will read what device you have as it checks the sim card and then the phone information updates(such as the imei), so the imei will end up changing. There shouldn't be any issues, but you may want to remove any Blackberry data addons to avoid possible conflictions. I would also recommend a data plan if you do intend on using data.

________________________
If you see a good answer, give it a star.
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
Thanks. I've got the phone now.
The $39 data plan looks like the best for me.
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
New question. :)
I've got the new (to me) phone. The previous owner left the SIM card in it. Is this of any use to me?
I don't mean that I am looking for a way to mess with the guy. Just wondering if I can or should use it.
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
Hi Angus, no, any SIM card can only be used on one account (in this case, his) so it won't be of any use to you :) Unless he was kind enough to put an unused SIM card in, but I doubt that :D
Photo of angus.black

angus.black

  • 422 Points 250 badge 2x thumb
Nope, it's dead.
He did leave his resume on the phone though. Maybe he thought I was hiring. :)

This conversation is no longer open for comments or replies.